Privacy Policy
This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our online platform or services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) in France and the European Union.
Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
Information you provide directly to us: This includes personal and contact details such as your name, email address, phone number, and physical address when you request a quote, book a service, create an account, or communicate with us. It may also include details about the services you require.
Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, referring URLs, and information about your interaction with our service. This information is primarily used for technical purposes and service improvement.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and deliver the services you request, including scheduling, managing, and performing cleaning services.
To process transactions and manage your account.
To communicate with you about your service requests, inquiries, and updates.
To improve our service, website, and overall customer experience.
To understand how our service is used and for analytical purposes.
To send you marketing and promotional communications, where you have consented to receive them or where permitted by law. You can opt-out of these communications at any time.
To comply with legal obligations and protect our rights and interests.
Legal Basis for Processing (GDPR)
We process your personal information based on the following legal grounds:
Performance of a contract: To provide the cleaning services you have booked or requested.
Legitimate interests: To improve our services, manage our business, and communicate with you (unless these interests are overridden by your data protection rights).
Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as receiving marketing communications.
Legal obligation: Where processing is necessary to comply with a legal requirement.
Sharing Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may share data with trusted third parties who perform services on our behalf, such as payment processing, scheduling software, or IT support. These providers are obligated to protect your data and use it only for the purposes for which they were engaged.
Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, or to cooperate with law enforcement or regulatory authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose for which it is used.
Your Data Protection Rights (GDPR)
Under GDPR, you have certain rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., processing based on legitimate interests or for direct marketing).
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before responding to such requests.
You also have the right to lodge a complaint with a supervisory authority, such as the CNIL in France, if you believe that our processing of your personal data infringes data protection laws.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to improve your experience, analyze usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of those websites.
Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us by mail at the following address:
Propreté Solutions France
12 Bis
Rue du Faubourg Saint-Honoré,
75008 Paris, Île-de-France,
France